Empower your team to provide instant and assured Microsoft licensing guidance to customers on-demand, reducing customer response delays and increasing retention through improved service delivery.
Support Hub
Deliver Unmatched
Licensing Guidance
On-Demand
A suite of tools that puts the most powerful Microsoft licensing knowledge base and the best experts in the world at your fingertips instantly.
The Support Hub Advantage
Whether you've got a team of experts or you've become an accidental licensing partner, Support Hub is your scaling advantage.
Every client question is an opportunity to demonstrate your value and surface the next sales lead. With unlimited internal access, everyone in your team becomes a Microsoft Licensing expert able to answer complex questions and unpick specific scenarios in seconds, all presented in clear and precise language — not jargon or 100 page whitepapers.
Combining the speed and power of AI with the expertise of the world's best licensing specialists provides instant outcomes backed by expert human insight so you don't have to scramble through conflicting and complex licensing guides, briefs, whitepapers or behind sofa cushions looking for the answers you need.
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Deliver world class customer experience and accurate, up to date advice without increasing licensing specialist headcount and realigning existing resource to focus on higher value activity.
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Live Preview
Test Support Hub with a Real Licensing Scenario
Microsoft Licensing Advisor
Suggested questions
What are the differences between F3 vs F5, and which should we choose?
Compares plan features, pricing, and recommends the right fit for each user group in your tenant.
How does Microsoft Entra licensing work with multiple accounts per user?
Explains per-user vs per-account rules, admin accounts, service identities, and flags any over-licensing.
What are the end-of-support timelines for our Microsoft products?
Shows lifecycle dates for Windows Server, Office, and other products detected in your environment.
Support Hub has full visibility of your Contoso tenant · 847 licensed users
0%
human QA availability on every query.
0%
cost reduction vs a senior Microsoft licensing specialist.
24/7
always-on support when customers need it.
unlimited scale to handle queries across your CSP base.
Automate the Manual Lookup Behind Your Licensing Advisory
Research and verification accelerators that eliminate manual lookup work. What took days now takes minutes.
Dynamics Planner
Easily compare Dynamics features across plans and cut through the complexity of calculating storage and credit entitlements, figure out the optimal base license and add-on mix, highlight upgrade paths and access up-to-date licensing details in one place.
All D365 ModulesFeature ComparisonPlan Pricing
Search features (Case Management, Forecasting...)Families
| Feature | Sales Pro $65 | Sales Ent $105 | CS Pro $50 | CS Prem $195 |
|---|---|---|---|---|
| CRM CORE | ||||
| Accounts & Contacts | ✓ | ✓ | ✓ | ✓ |
| Case Management | — | — | ✓ | ✓ |
| AI Forecasting | — | ✓ | — | ✓ |
| Field Service | — | Add-on | — | — |
M365 Planner
Compare which features are included across every Microsoft 365 plan tier (Enterprise, Business, Office 365, and more). Filter by feature family, toggle Teams and add-ons, see upgrade paths and export to customer-facing Excel to recommend the right plan.
All M365 PlansFeature SearchExcel Export
Search features (Exchange Online, Teams Phone...)+ Teams
| Feature | E3 $36 | E5 $57 | F3 $8 | Biz Prem $22 |
|---|---|---|---|---|
| Exchange Online | ✓ | ✓ | ✓ | ✓ |
| Defender P1 | — | ✓ | — | ✓ |
| Teams Phone | — | ✓ | — | — |
| Copilot M365 | Add-on | Add-on | — | Add-on |
MACC Eligibility Explorer
An always up-to-date comprehensive database of all MACC decrementing products that's easy to use and search — the handy bulk upload feature enables you to cut out the manual look-up and cross referencing to help your customers maximise their Azure commitment in minutes.
Bulk CSV Check600+ ProductsLive Database
Search by product name...Category ▾● MACC Eligible
| Product | Vendor | Category | MACC |
|---|---|---|---|
| API Management | Microsoft | Azure Services | ✓ Eligible |
| App Service Plan | Microsoft | Azure Services | ✓ Eligible |
| Datadog Pro | Datadog | Monitoring | ✗ Not Eligible |
Drop a CSV or Excel file here, or browse
.csv, .xlsx, .xls supported
The Support Hub Workflow
Ask
Anything
Anything
Your team or customers submit any Microsoft licensing query — plans, pricing, add-ons, compliance, migrations. No ticket system. No queue.
Get Answers
in Seconds
in Seconds
Support Hub draws on a proprietary knowledge base built, curated and managed by licensing experts and updated in real-time to ensure it's always up-to-date with Microsoft rules, pricing, and program terms.
Confidence
Scored
Scored
Every response is scored automatically. If it's below threshold, the query escalates to our human QA team to review for a verified answer.
Save or QA
Results
Results
Save chat logs to revisit when needed, or escalate to human QA if you want an answer triple-checked or need a verified response fast.
Repeat and
Scale
Scale
Provide 24/7 access across your entire CSP base with Support Hub and scale without more OpEx pressure.
The speed of AI.
The safety of human expertise.
Support Hub is built and maintained by the Microsoft experts responsible for scaling the largest MSP in the world.
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"We built Support Hub because it's what we needed 5 years ago running CSP practices. It solves challenges we had, with hard-won expertise we've gathered, faster than ever."
Jen Ashwell, Head of Microsoft Advisory
Platform Knowledge Curated by the World's Best Licensing Experts
Built on a proprietary knowledge base curated and maintained by Microsoft licensing specialists, and updated continuously with the latest rules, terms, and programs.
In-Built Confidence Scoring
Unlike most AI platforms, Onyx is designed to withhold a response if it's not accurate. If the confidence threshold isn't met, the query is automatically escalated and reviewed by our human QA team.
Unlimited Human Quality Assurance
Every response can be escalated to a human specialist for deeper context, further detail, or that last bit of reassurance at no extra cost. When a question matters, an expert is always within reach.
What used to take 10 Daves
takes Support Hub minutes.
Multiply licensing expertise across every customer tenant, around the clock, without more OpEx.
Meet Support Hub.png)
Sane Again with
Support Hub
The Full Platform
The All-in-One Platform to Automate Your CSP Growth Motion
The CSP Growth Engine
Deal Hub
Win More CSP Business
Support Hub
Automate Licensing Support
Process
Put the CSP Growth Engine to Work
Put CSP Growth Engine to work. Experience the platform value and functionality whilst generating real opportunities and customer outcomes.
Support Hub FAQs
Support Hub is built for Microsoft CSP partners, MSPs, resellers, and distributors who need to provide expert licensing advisory without building a costly in-house specialism. It's especially powerful for partners scaling their CSP contract volume who can't yet justify a dedicated licensing team.
General-purpose AI models are trained on public internet data, which is incomplete, outdated, and often wrong on Microsoft licensing specifics. Support Hub is built on a proprietary knowledge base curated and maintained by dedicated Microsoft licensing specialists, updated in real-time. Every response is confidence-scored, with automatic escalation to human experts when the AI isn't certain enough to answer alone.
Every response is confidence-scored. If the threshold isn't met, the query is automatically raised to the Onyx expert QA team for a human-reviewed response. You always get an accurate answer, whether it comes from the AI or a human expert.
Yes. Support Hub is available as both an internal partner tool and as a direct-to-customer deployment via a co-branded UX. Your customers interact with your branded platform, powered by the same expert licensing engine, letting you deliver a premium, always-on licensing experience under your own name.
The knowledge base is built and maintained by the licensing specialists at Onyx, the same team behind the largest CSP business in the world. It covers CSP, EA, MPSA, MCA-E, and License Management in depth, and is updated continuously as Microsoft evolves its product and program landscape.
Support Hub is priced at a fraction of what a single senior Microsoft licensing specialist would cost — typically less than the annual cost of a junior employee. Exact pricing depends on your team size and deployment model. Get in touch with the Onyx team for a tailored quote.